Terms and Conditions
SHIPPING
Shipping will be paid for by the buyer in the amount agreed upon by HROMCO at the time of purchase. If an item is damaged during shipping, HROMCO will not be held responsible. All packages are shipped from Portland Oregon.
For shipping rates please go to shipping & terms.
*Local taxes and duties are not included
TRACKING
A tracking number will be sent to you after the order has been dispatched via email.
ORDER DISPATCHING
All orders are set to dispatch within 2 weeks. The time may occasionally change due to unforeseen occurrences with order volumes.
REFUND/RETURN POLICY
To return a product, simply ship the item back to the address included on the package sent to you:
HROMCO ™ accepts returns if items follow the guidelines:
- Unworn
- Unwashed
- Undamaged
- All tags included in original packaging
Return items must be shipped within 14 days of original delivery.
SALES ITEMS
Items bought on sale can be returned for either a store credit or an exchange.
COMPLAINTS
Complaints may be sent to our support [email protected]. There is no guarantee of a resolution. Each case will be looked at individually. We aim to respond within 48 hours.
PAYMENT METHODS
HROMCO utilizes Stripe as a payment method, ensuring a safe and optimal payment solution for our customers. The customer will be subject to their inherent terms and conditions in congestion with the terms and conditions of HROMCO when purchasing a product.
CANCELLING OR AMENDING AN ORDER
An order may be cancelled up until the payment has been processed. Once the payment has been complete the order is being processed in our system and can not be cancelled.
Once an order has been completed, we cannot change the shipping address – unless it is a simple adjustment to a spelling mistake.
PRIVACY POLICY
HROMCO regards your personal data and information with the utmost regard. Protection and confidentiality of personal information are ensured while utilizing data for the best customer experience.
HROMCO / REGULATORY FRAMEWORK:
Directive 2002/58/ec - “personal data processing and protection of private life in the field of electronic communications”.
Regulation (US) 2016/679 of the United States parliament and of the council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing directive 95/46/ec “general data protection regulation.
Personal information will be stored safely and never distributed to any third parties, utilized only for the purpose of providing the best service possible. Signing up to our newsletters, your information will solely be used in relation to marketing and special offers. You can always alter your subscription with the information found in the emails when distributed.
You will always be informed when personal data is utilized and collected from you. HROMCO collects personal data in several cases when interacting with the customer, which always will be stated. We do not sell nor disclose any of the information regarding the purchasing history to any third parties nor any other personal data regarding the customer.
All data is stored on a secured server however the payment solutions utilized by HROMCO may be subject to different regulatory frameworks. This data as such is not handled by HROMCO.